whats you to be 100 % satisfied with your purchase. This is why we offer you 30 days free return policy when you choose Mondial Relay as a transport method.

You have 30 days to change your mind and return the product with non cost on you part ! 

Mondial Relay 30 day free return

30 day free return conditions 

To profit the 30 day free return and full refund you need to meet the following conditions:

How many days you have to return the item? offers you the possibility to return your purchase free of charge within 30 calendar days after reception of you order. (Example: you receive your product on September 30th you have until October 30th to return it ).

What are the product condition requirements?

The returned item must be in perfect condition, unused and unwashed, with all accessories, notices and labels, folded as originally. The manufacturer's original packaging must be in an excellent contrition. The returned item must not contain any stains or fluff. It must be like new and ready for resale. The item may be only just be tried on.

We do not accept returns of items that do not conform to their original condition, eg. used, washed, incomplete, damaged or dirty.

How to prepare your package?

Please pack the item you wish to return with care and enough protection for your product to arrive intact. We advise you to add some fluff, not to leave any air in the box. Please add the invoice of your order and indicate if you want a refund or an exchange.

How to edit your label?

Please send us an email to: indicating your order reference and the date of purchase so we can send you a link to generate a Mondial Relay return label.