Our Privacy Policy comply with the main requirements of the European General Data Protection Regulation thanks (GDPR)
YOUR REQUEST TO CHANGE YOUR PERSONAL DATA
As a user of ergonomic-baby-carriers.com you can modify you personal data from your customer account. If you want to delete your account you can also do it from your customer account. Please remember that doing so, you lose access to your order history, your loyalty points, your coupon codes... It is possible to create a new customer account. It is possible to export your personal data from your customer account. For any other request like obtaining, correcting or deleting your personal data, please contact our data protection service.
INTRODUCTION
This page describes the principles used by ergonomic-baby-carriers.com to collect different types of data about its customers. The elements described below are detailed in the data protection principles of ergonomic-baby-carriers.com. This page also details the commitments concerning the security and data protection policy of ergonomic-baby-carriers.com in order to respect your privacy as much as possible.
DEFINITIONS
In order to avoid any problem of interpretation, we first define some used terms :
Personal data: any information relating to an identified or identifiable physical person. A person is deemed to be « an identifiable physical person » whether it can be done directly or indirectly.
Processing: any operation or set of operations performed and applied to data (collecting, recording, transmitting, storing, preserving, retrieving, consulting, using, interconnecting, etc.) whether it is using automatic or manual processes.
TREATMENT MANAGER
Any use or process of personal data communicated to ergonomic-baby-carriers.com is done under the responsibility of ergonomic-baby-carriers.com. The website is owned by FREWAN SARL and under its legal responsibility. Address of the domiciling company :
Frewan SARL
4 rue Henri Le Doré
Z.A.Moustoir
56950 Crac'h
France
HOW DO WE COLLECT YOUR DATA ?
The collection of your personal data (such as name and contact details) is most of the time done thanks to your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our website: by registering as a user of our website, by using the services of ergonomic-baby-carriers.com or by providing us with other information.
When you use ergonomic-baby-carriers.com's network and communication services, for example creating your customer account, calling us or sending an e-mail, the identification data is stored in our systems for a convenient use of our services.
When you visit the website of ergonomic-baby-carriers.com or when you load pages, you provide us various types of anonymous navigation data. This can be your IP address and browsing history. The operation of the services is based on the use of cookies. We may collect data based on your consent. We also collect data from our potential customers when participating in surveys, contests or customer events.
WHAT DATA DO WE COLLECT?
These data include your surname, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, name of the company, information provided by you (customer classification, order, delivery, agreement and billing information).
The data created and collected during the communication includes information about the communicating actors, the time of the connection, the routing information, the data transfer protocol, the connection layout, and the location information.
When browsing the Internet, "measurement data" is collected using cookies. These data can not be associated with a person. The customer information we collect helps us to continually customise and improve your shopping experience with ergonomic-baby-carriers.com.
We use these information for processing orders, delivering products and services, processing payments. We also use it to communicate with you regarding your orders, products, services. It is a tool for us to promote special offers and to keep and to update our files and your accounts with us. These information are used to put at your disposal content such as wishes’ lists and customer reviews and recommend products and services that may interest you. We also use this information to improve our online shops and websites, prevent and detect fraud or any abusive actions on our website and allow third parties to provide technical or other help on our behalf.
LIST OF INFORMATION THAT WE COLLECT
INFORMATION YOU GIVE US
We collect and store any information you provide to us through our website or other means. You may choose not to provide us with certain information, but this decision may limit the use of our services. We use the information you provide us, in particular to answer to your requests, to customise your next purchases, to improve our services and to communicate with you.
INFORMATION COLLECTED AUTOMATICALLY
Whenever you get in touch with us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain specific types of information when your browser accesses ergonomic-baby-carriers.com or advertisements and other contents posted on other websites by ergonomic-baby-carriers.com or on its behalf.
INFORMATION ABOUT E-MAILS
To optimise the purpose and the content of our emails, if your computer allows it, we receive an acknowledgements of the e-mails sent by ergonomic-baby-carriers.com that you have opened. If you do not wish to receive an e-mail from us, simply notify us in your account.
HOW DO WE MANAGE YOUR INFORMATION?
Please note that the staff of ergonomic-baby-carriers.com and their subcontractors act under a confidentiality obligation when processing data concerning you. We maintain the confidentiality of your data and ensure that it is only used for predefined purposes. Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, billing, providing you with the best and most comprehensive services possible, and informing you of our services. We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes. We also use the data for customer profiling using billing, using purchases’ amounts, customer relationship length and external classifications. We use both summarising data and specific data to create target groups for our marketing tasks. We process data of our potential customers for direct marketing purposes. We strive to ensure that our customers data are updated and reliable. We remove obsolete and unnecessary data when it is possible. We protect all data about you through personal access rights based on tasks and prevent any third party to access to our customers data.
WHERE DO WE SEND YOUR DATA
We only submit your data to the allowed extent and by application of the law and as stated in the file description to authorities and other telecommunications companies. When we use subcontractors, we sign a security agreement with them that also covers the use of your data.
PRINCIPLES OF DATA PROTECTION
The purpose of this data protection policy is to describe the principles and practices we observe at ergonomic-baby-carriers.com in order to ensure the protection of our customer’s privacy, the communication confidentiality and the legal protection of our customers. The website ergonomic-baby-carriers.com regularly updates this policy as operations or services change or develop. For this reason, we encourage you to check the latest statement regularly. Ergonomic-baby-carriers.com painstakingly looks after the confidentiality of customer data and communication, as well as the protection of the customers’s privacy in all operations of the company. We strictly stick to French legislation when we use personal data of our customers. Everything we do about data processing is done in the frame of authorities and we aim at preserving good practices of working. Ergonomic-baby-carriers.com has implemented a high level of data protection. Personal data, location data and identification data are collected only for legal, specific and predefined purposes and legal purposes. The way they are processed must be compatible with these aims. We use Secure Sockets Layer Software (SSL), which encrypts the information you enter before it is sent to us. That is a safe mean to protect your personal data. We maintain physical and electronic safety procedures as well as we run security safeguards when collecting, saving and transmitting personal information about our customers. Our security procedures may require you to provide a proof of your identity before we can share your personal information with you. We constantly train our staff in order to respect those principles of data mining and we use appropriate means to control it.
GENERAL CUSTOMER DATA MANAGEMENT PRINCIPLES
Personal data mining must always be justified for the operations run by ergonomic-baby-carriers.com. Our website has defined the purpose of the collection, management and transmission of personal data in the following section. Ergonomic-baby-carriers.com only deal with customers data required for its initially defined operations. It is noticed in the file description for the client registry. We try not to use incorrect, incomplete or outdated data. Customer data mining is usually made for a relevant purpose. The information are collected during the registration or the use of a service or your personal consent. We may also process your data for other reasons, for example at your request or when required by legal authorities. Your information can be processed within ergonomic-baby-carriers.com. We ask our customers to update their contact information regularly. Conversations with our customer service maybe recorded to validate a commercial transaction, to answer your requests and to improve the quality of our services. As a customer of ergonomic-baby-carriers.com, you can have access to your personal data that have been stored in our information systems. You can check it even if there is no data about you in our files. You may also refuse the use of your data in accordance with the relevant legislation. Inspection is free if done once a year maximum. For any requests about personal inspection of your data, ergonomic-baby-carriers.com and you must produce an official document of agreement. This should by signed by both parties.
COLLECTION, PRESERVATION, EXTRACTION AND USE OF PERSONAL DATA
OUR DATA REGISTRY IS DIRECTLY FED BY THE FOLLOWING SERVICES:
- CONTACT FORM
• Collected data : address email and message
• Purpose: customer relationship management
• Data record : saved in the database
• Length of preservation : 1 year
• Access to data : customer service department of ergonomic-baby-carriers.com
• Are the data stored or processed outside the EU ? No
- CUSTOMER ACCOUNT CREATION
Collected data: name, first name, address, phone number, email address, date of birth, direct marketing information and consent, information about our contact person in the company, company’s name, information provided by your, customer classification information, order, delivery, agreement and billing.
• Purpose : order / order tracking / address / returns / credit / loyalty management
• Data record : saved in the database
• Length of preservation: customers data are deleted after 2 years without any purchases.
• Access to data: logistics (only data related to the shipping of your order) / marketing department / customer service
• Is the data stored or processed outside the EU : No
• Data collected via: email
• Purpose: marketing emails
• Data retention: opt-in in database
• Length of preservation: customer's opt-in period, excluding customer refusal
• Access to data: marketing department
• Is the data stored or processed outside the EU : No
- OPT-IN FORM NEWSLETTER
Complying with the "IT and freedoms" law, you can access to your data and correct it. To do so, you can click on the «contact» button available at the bottom of this page.
LIST OF SUBCONTRACTORS OR PARTNERS WHICH CAN ACCESS TO YOUR DATA WHEN USING ERGONOMIC-BABY-CARRIERS.COM :
MAILJET
• Information provider: https://fr.mailjet.com
• Provider location: France
• Purpose: Marketing Emails
• Is the data stored or processed outside the EU: No
• GDPR of the company: https://fr.mailjet.com/rgpd/
TRUSTPILOT
• Information provider: https://www.trustpilot.com/
• Provider location: United States
• Purpose: Reviews
• Is the data stored or processed outside the EU: Yes
• GDPR of the company: https://legal.trustpilot.com/end-user-privacy-terms
FACEBOOK (IF YOU ARE REGISTERED ON FACEBOOK)
• Information provider: https://www.facebook.com/
• Provider location: United States
• Purpose: Login to your customer account on the site via your Facebook account
• Is the data stored or processed outside the EU: Yes
• GDPR of the company: https://www.facebook.com/business/gdpr
GOOGLE ANALYTICS
• Information provider: https://analytics.google.com/analytics
• Provider location: United States
• Purpose: Website traffic analysis + Remarketing
• Is the data stored or processed outside the EU: Yes
• GDPR of the company: https://privacy.google.com/intl/fr_fr/businesses/compliance/
GOOGLE ADWORDS
• Provider information: https://adwords.google.com
• Provider location: United States
• Purpose: Advertising + Remarketing
• Is the data stored or processed outside the EU: Yes
• GDPR of the company: https://privacy.google.com/intl/fr_fr/businesses/compliance
DPD (WHEN YOU CHOOSE THIS CARRIER)
• Information provider: http://www.dpd.fr/
• Provider location: France
• Purpose: Sending orders
• Is the data stored or processed outside the EU: Yes
• GDPR of the company: http://www.dpd.fr/privacy
PAYPAL (IF YOU PAY OR CONNECT WITH PAYPAL)
• Information provider: https://www.paypal.com
• Provider location: United States
• Purpose: Login to your customer account and payment
• Is the data stored or processed outside the EU: Yes
• GDPR of the company: https://www.paypal.com/en/webapps/mpp/paypal-and-your-data
CITELIS ARKEA, PAYLINE (IF YOU PAY WITH PAYLINE)
• Information provider: https://www.payline.com/
• Provider location: United States
• Purpose: payment
• Is the data stored or processed outside the EU : Yes
• GDPR of the company: https://www.payline.com/
SHOPIMIND
• Information provider: https://www.shopimind.com/
• Provider location: France
• Purpose: Email marketing
• Is the data stored or processed outside the EU : Non
• GDPR of the company: https://www.shopimind.com/rgpd/
DATA TRANSMISSION AND SHARE
The website ergonomic-baby-carriers.com may only submit your data to third parties in compliance with the law. Upon request we can submit information to the authorities, for example police and army forces, as well as other types of authorities for any reasons specified in the law. Information about our customers is an important part of our work but our goal is not to make any business out of it. We have previously listed the cases which could lead us to share information and we also detailed the purposes of this use in the privacy policy of ergonomic-baby-carriers.com. The control of good practises is another part of our work. Any time we share personal data of our customers, we remain subject to the privacy policy and we apply rules that are at least as protective as those described in this privacy policy. In the case we submit your data to one of our subcontractors, we will ensure the confidentiality of the data and we will also be responsible for data uses run by the subcontractor. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the proper use of the data.
USE OF IDENTIFICATION AND LOCATION DATA RELATED TO ELECTRONIC COMMUNICATION
All data and messages created during the communication are kept as confidential by ergonomic-baby-carriers.com. Our staff is bound by an obligation of secrecy and is forbidden to use messages or other confidential information. When communication is done on a network, it is always possible to track it. These network prints are called identification data if they can be connected to a person. Network prints are created, for example, when making phone calls, sending e-mail and SMS messages or browsing the Internet, and it may include information about correspondents, connections, routes, data transfer protocol, used terminals or their location. Ergonomic-baby-carriers.com manages the information of identification and localisation of the communication according to the law in force for various purposes. These purposes can be, for example : implementation and use of services, invoicing and technical improvements, consent, marketing. Data may also be used for billing services made by providers when it is necessary. Ergonomic-baby-carriers.com can also use data in the case of abusive use, data breach, or technical repair needed on the data centre or on the website. In any way, we only process and use identification and location data to the extent necessary in order to perform a specific task.
USE OF LOCATION DATA
The geo-location method is the identification or estimation of the real-world geographic location of an object, such as a radar source, mobile phone, or Internet-connected computer terminal. The client may not be located at all if he refuses geolocation services. The location data always requires personal consents. If we submit location information to providers which use it, we will ensure by appropriate means that there is consent from the person to be located.
WHO IS AUTHORISED TO MANAGE IDENTIFICATION AND LOCATION DATA
Only specific people can access and work with data at ergonomic-baby-carriers.com. This accreditation is delivered if their work requires access to identification and location data. Concretely, authorisation is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. People who are authorised to use data must make it in the strict frame initially defined for by ergonomic-baby-carriers.
ID AND LOCATION DATA LIFETIME AND LENGTH OF THE DATA STORAGE
We use identification and localisation data as long as required for billing, our technical improvement, maintenance, marketing, misuse, or data security. However, the data mining takes place only in the frame of these actions and without compromising the confidentiality of a message or the protection of your privacy. We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice. It can change if it is legally required. In other words, data are stored to the extent permitted and required by the relevant legislation.
WEBSITES, MONITORING VISITS
We also collect data about visited websites. These data include the IP address and the corresponding DNS name, the organisation that registered the IP address, the name and address of the visited page, the loading time of the page and the type of browser. Please note that the IP address is an identification required for the basic functioning of the Internet. So it has an original and essential existence. However, it can be used for redirecting messages transmitted on the Internet to the appropriate destinations. Typically, the IP address is not connected to the person using the computer, but it can be connected to the organisation that registered the IP address. The IP address connection can be established upon the request of the authorities.
COOKIES
As a customer of ergonomic-baby-carriers.com, you can visit our websites anonymously. However, like most of the websites, we use cookies’ technology. When you view our website, the cookie sets a random number for the browser but it does not provide your identity. Cookies help ergonomic-baby-carriers.com determine which are the most popular pages of its website: which pages are visited and how many times do they spend on it. Typically, we use cookie to improve and develop our services and also to improve the re-targeting marketing on partner websites. You can prevent cookie storage by modifying your browser settings. In a few cases, prevention may slow down or limit access of your browser on some pages of the website.
HOW WE ENSURE YOUR DATA SECURITY
We provide data security for our services using methods and tools corresponding to the severity and sophistication of the threats as well as the cost. Ergonomic-baby-carriers.com permanently act in order to prevent data security breaches or eliminate disruptions that could affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised while acting this way. We provide information about the data security actions of our services and other data security issues through appropriate channels, such as our website or customer newsletters. In order to prevent data breaches and erase data security disruptions, we may, among other things, prevent the receipt of e-mail messages, remove viruses and other malware from messages and take other comparable measures. Those necessary measures stick to the authorised and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data to be disclosed to third parties and preventing misuse or other unauthorised access. Some of our services also use standard encryption methods.
Please note that as a user of the ergonomic-baby-carriers.com services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and devices with care and control their use. For example, it means the use of a secure private code and unique passwords, the use of performing antivirus and firewall services for keeping them safe and secure, as well as an updated operating system.
CUSTOMER COMMUNICATION AND DIRECT MARKETING
Ergonomic-baby-carriers.com sends messages to customers about its products and services complying with the consent available in the customer account. We also sends e-direct marketing messages. You have the right to forbid ergonomic-baby-carriers.com to do it. If you want to, please follow the instructions included in the direct marketing message or through your customer account available on our website.